Doing Business With Rockland...

Everything you need to know about how we do business.

You can call our sales department toll free at 800-227-1523 or 845-753-2005.You can fax us toll free 24 hours a day at 1-877-RSG-FAXIT (1-877 774-3294) and we will reply as quickly as possible, or you can email us at info@rsgear.com.

Please read our Business Practices and Policies

We offer free technical support to our customers at 1-800-227-1523 extension 299. Our world class experts will call you back quickly with answers to your manual transmission, transfer case, and performance and race unit questions. This service is free, and available only to our customers.

        Local Telephone 1-845-753-2005


ROCKLAND STANDARD GEAR INC. RETURN POLICY

Returns must be made within 20 days of original purchase.

All returns, which are not the fault of RSG, will receive a full store credit or a refund check less a 15% restock charge. No returns will be accepted on electronic parts or special orders. Sales on those items are final.

  1. Call 845-753-2005 and obtain a Return Merchandise (RM) number.
  2. Make sure to write the RM number on the outside of your package.

Include a copy of your original invoice with the return merchandise. 

  • All return product must be in clean, saleable condition, in undamaged original packaging. Any part, which needs to be re-boxed, will be subject to an additional 15% re-box charge.
  • Pack return goods carefully to avoid damage in shipping. 
  • You are responsible for the shipping charges on returned merchandise. Collect shipments will be refused. 
  • Refunds will be made to the customer listed on the original invoice in the same manner as payment on the original invoice. Example: credit card purchases will be refunded by a credit to the credit card account used for the original purchase.

ORDERING FROM ROCKLAND STANDARD GEAR INC. & PAYMENT OPTIONS

PAYMENT OPTIONS

We ship all orders on a COD basis including freight charges, using Fedex, UPS, common carrier, or a shipper of your choice. We accept the following credit cards-American Express, Master Charge, and Visa. Payment can also be made through company check, money order, or bank wire transfer.

For customers outside of the US all prices are in US funds. You can send in a bank check or money order in advance or wire transfer the funds to our bank. Please advise us of your shipping and customs requirements or a freight expediter/customs broker if you use one. We can ship through Fedex, UPS, USPS, Bax Global, or a shipper of your choice.


BUSINESS HOURS OF ROCKLAND STANDARD GEAR

Our business hours are 8:30AM-5:30PM Monday through Friday Eastern Time. You can call our sales department toll free at 800-227-1523 or 845-753-2005.You can fax us toll free 24 hours a day at 1-877-RSG-FAXIT (1-877 774-3294) and we will reply as quickly as possible, or you can email us atinfo@rsgear.com.

We offer free technical support to our customers at 1-800-227-1523 extension 299. Our world class experts will call you back quickly with answers to your manual transmission, transfer case, and performance and race unit questions. This service is free, and available only to our customers.


Warranties

All transfer cases and transmissions rebuilt by Rockland Standard Gear, Inc are warranted against defects in material and workmanship for a period of 12 months and unlimited mileage. For more details, please read any of the three below warranties:

We offer free technical support to our customers at 1-800-227-1523 extension 299. Our world class experts will call you back quickly with answers to your manual transmission, transfer case, and performance and race unit questions. This service is free, and available only to our customers.

Local Telephone 1-845-753-2005